Service Contracts

Peace of mind

We offer a very comprehensive service package to our clients, which include:

• Technical telephone help-line support
• Email service call logging
• ALL emergency call outs and labour
• Routine services
• Preventable maintenance
• Parts, toner and consumables
• Staff and key operator training
• Relocation and re-site of equipment
• Temporary loan and short-term hire
• Travel and parking expenses
• Computerised service management
• Statistical analysis and reporting
• Needs assessments and annual account review

We offer a 4-hour average call out time and achieve this 98% of the time.

1st Call Top Copy engineers aim to rectify all faults on their first visit to you; so our engineers carry a full complement of appropriate spares and parts. Our first call fix rate is currently an impressive 99%...

Our average on-site repair time is well under 25 minutes.
All this for just 0.01 pence per copy / print
Minimum: 3,000 copies / month = £30 month

Call us to create the perfect package...

or we can call at a time that is convenient to you.